Customer Success Manager – France

Paris, France, CDI – ASAP

About Maxxton 🌐

Maxxton is the leading property management system provider and reliable software-as-a-service partner for the broader hospitality and accommodation rental sector. Originally a Dutch company, Maxxton has grown into a multinational organization of 200+ people working in Holland, India, and France for holiday parks, campings, resorts, serviced apartments, and vacation rentals. The software solutions are built with state-of-the-art technology and Maxxton’s cloud-based platform is managing 1.500.000+ reservations annually for their customers. After becoming the market leader in the Netherlands, we now continue to grow as the European market leader. Because of the growth of our company, we’re looking for a Customer Success Manager in France!

Your missions 💻

As the first point of contact, our Customer Success Manager is responsible for correctly coordinating and handling customer questions about our system. You work in a team with service-oriented colleagues with perseverance. To succeed in this, you must be eager to learn how the Maxxton Software works, what is possible and stay up-to-date with the changes.

As a Customer Success Manager at Maxxton, you go further than Customer Service, you must be able to put yourself in the shoes of the customer and convert their questions and wishes into possibilities within the Maxxton Software system. Hence, the job includes working with implemented clients and tasks around new implementations. You must be able to assess whether the questions and wishes come from a valid business case and how it can or shouldn’t be covered in Maxxton Software. Prioritizing and acting quickly is an important part of the job, as is making sure the customer gets the right answer or solution.

What can your day look like? 📆

• Provide support by answering phone calls, emails, and Skype chats
• Handling incoming client tickets in a timely manner and with the right priority
• Collaborate with colleagues worldwide from other departments to work on new implementations and help implemented customers find an answer and/or solution
• Making logical connections between customer questions and the use of our system
• Explaining to colleagues the wishes and processes of the customers, because you understand the market
• Identifying upsell opportunities and collaborating with Customer Success colleagues to determine next steps to succeed

Requirements and Skills 👤

• Strong communication and interpersonal skills
• Stress resistant, curious, diplomatic and able to set the right priorities based on the importance of incidents
• An energetic and optimistic personality with a hands-on, no-nonsense mentality
• Bachelor’s Degree in e.g. Engineering School (preferably with IT know-how)
• Affinity with software solutions and IT systems is an advantage
• Fluent in French and English verbally and written

Maxxton offers 🤝

• A challenging and ambitious work environment in a young and dynamic organization
• Being part of a group of dedicated colleagues in the Netherlands, France, and India
• An environment that encourages entrepreneurial spirit
• Possibility to work remotely (0 to 95%)
• Great career opportunities for committed and ambitious individuals
• Good salary and benefits